Repwarn Software for Reputation Management

What Is Reputation Management

Every business needs to develop a good relationship with it’s customers and hopes that they value the service provided. These days many people go online and search for a service or goods before making a purchase or choosing a supplier.

If someone goes online and searches for your business, what do they see?

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“80% of consumers change their mind about buying after seeing negative info online”

-Cone Trend Tracker Study

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Being alerted to a poor review gives you the ability to connect with that customer or client and address their problem.

Imagine if there was an easy way for a business owner to monitor what their customers were saying about them.

Well now there is.

Repwarn The Reputation Monitoring Software.

With Repwarn, you can set 5 types of alerts immediately and you can do that for every business, brand or product you have.

1. Business alerts

This alert is based around the name of the business itself.
For example if your business name was XYZ Plumbing then you would set that name as the primary focus including the different ways that business may be expressed. You can then add your location.

So you could have alerts for XYZ Plumbing, XYZPlumbing, XYZPlumbing Glasgow, XYZPlumbing Glasgow.

2. Product or Brand

You can set up alerts to monitor any of your branded products.

3. Key Personnel

You can add your own name and the names of your key personnel. This alert will monitor what’s being said about them as well as your business or brand.

Don’t dismiss this one, although it’s not immediately obvious, this alert can be very handy. As a quick story, a leading hotel found out their head chef was looking for another position as he posted his resume on a job seeking site and the software picked it up.

Another benefit is you can add the names of your children and keep a virtual eye on them also.

4, Competitors

In addition to monitoring your own business you can of course keep an eye on what your competition is doing.

Get a competitive edge by knowing early of any updates or launches they have planned.

5. Leads

Repwarn is a great social listening tool. In 2020 people often reach out to their circle of friends to ask for recommendations. Imagine if someone on Facebook or Twitter posts “can anyone recommend a plumber in Glasgow” or “does anyone know a good local dentist” and you were able to reply immediately telling them about your business and maybe offering a discount.

You can set up alerts with these key social words and your business/product and location if appropriate. Examples would be:

“good plumber in Glasgow”

“Anyone here that does bookkeeping”

“know of a talented band in Melbourne”

“can do some cabinet making in Brooklyn”

These may be infrequent but when they happen they can be some of the best leads.

Why RepWarn?

The Repwarn developer lists the many advantages of this ground breaking business software like this

Instant Notifications

Receive notifications immediately via email or App. When someone talks about you or your business, you’ll be able to reply right away.

Master in minutes

No more daunting tools that take an age to learn. You’ll be up and running in minutes with our simple setup. We’ll even set up your first report for you.

Stay updated

RepWarn scans the web every five minutes so you’ll always be the first to know when someone mentions you.

Reply Instantly

Every email includes a link straight to the conversation so you can easily jump in and reply. This makes it easy for you to resolve any issues that arise before they blow up on social media.

Track competitors

Because Repwarn tracks ANY website and EVERYTHING you ask it to, you can even track what’s said about your competitors.

Increase sales

Find people who are looking at your product or service, but still haven’t made the purchase. It’s as simple as clicking a link.

Access anywhere

Stay on top of conversations even when you’re away from your computer. Available on both Google Play and the App store.

Catch what other tools miss

Repwarn vs Google Alerts

You may be asking are Google Alerts a good way to monitor my name and business and why do I need Repwarn. Google Alerts are a good start but mostly show you articles that make it into the news.

However conversations are going on across the web on many different sites and you need to be aware of all of them.

If you care about the reputation of you and your business you need to discover what the Repwarn Reputation Management Software can do; click here for more details and pricing.

Client Feedback Through Online Reviews

As discussed we know lots of people base their selecting and buying choices on what they read about your business online. Whether it’s in Google, Yelp, Trustpilot, TripAdviser etc Repwarn will alert you to what people are saying and allow you to respond.

It’s not unheard of for unscrupulous competitors to leave bad reviews and sometimes you may only find out about it when your business starts to drop. When you spot these immediately, as you will do when you use Repwarn, you can contact the review sites and raise an objection and hopefully get them removed.

Even if the review is not from a competitor but is from a genuine customer who has an issue with a purchase or service you will still want to respond. Bad reviews can be addressed and irrespective of whether the customer changes the review or not, other people will read your comments and see that you are responsive to customer concerns.

Encouraging Customers To Leave Reviews

It’s a sad fact that if people are unhappy they want to shout about their problems whereas the customers that are happy don’t think to leave a review unless they are asked.

Repwarn will generate a small piece of code to add to your website asking the customer to leave a review. The software can be set up to apply a filter if you want it to so that 4 or 5 star reviews will post straight to the review site whereas lower reviews will remain on the site giving you a chance to address any concerns.

So if you care about your good reputation and that of your business and in addition want to encourage more reviews of your service you should definitely see what the Repwarn Reputation Management Software can do; click here for more details and pricing.